Terms and Conditions (T&C)

  1. Introduction

Welcome to DF Experiences. By accessing and using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

  1. Use of the Website

You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

  1. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of DF Experiences and is protected by local copyright laws.

User Accounts

You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  1. Limitation of Liability

DF Experiences will not be liable for any damages that result from the use of, or the inability to use, the materials on this site, even if DF Experiences or an authorized representative has been advised of the possibility of such damages.

  1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Singapore.

  1. Changes to Terms

DF Experiences reserves the right to change these terms and conditions at any time. Your continued use of the website following any changes will be deemed acceptance of the new terms.

Privacy Policy

  1. Introduction

DF Experiences is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

  1. Information We Collect

We may collect personal information that you provide to us directly, such as your name, email address, and payment information. We may also collect non-personal information, such as your browser type and operating system.

  1. How We Use Your Information

We use the information we collect to operate and maintain our website, improve your experience, process transactions, and communicate with you.

  1. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website and conducting our business.

  1. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

  1. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

Shipping/Delivery Policy

  1. Shipping Locations

We ship to all countries worldwide.

  1. Processing Time

Orders are processed within 14 business days. Please note that we do not ship on weekends or holidays.

  1. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and shipping method chosen.

  1. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  1. International Shipping

International orders may be subject to import duties and taxes, which are the responsibility of the customer.

  1. Shipping Delays

DF Experiences is not responsible for delays caused by the shipping carrier or customs clearance.

Refund and Exchange Policy

  1. Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  1. Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. Non-returnable Items

Several types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.

  1. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketing@dfexperiences.com

  1. Shipping

To return your product, you should mail your product to: marketing@dfexperiences.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.